2 Year Bug-Free
Guarantee

Enigma is proud to be the only outsourcing company to offer a guarantee on our programming services. We believe so strongly in our ability to deliver stable, reliable solutions that we will fix any bugs in your software for up to 2 years for no charge! We also do not believe in fine print contracts. So here are the conditions of our 2 year bug-free guarantee:

The two years begins when the client agrees that the software completes all of the written requirements.

The guarantee only applies to software written entirely by Enigma Supercomputing. It does not apply to software written by other vendors that has been modified or maintained by Enigma.

Includes any problem in the software that can consistently cause the application to crash, act irregularly, or fail to meet the written requirements.

Includes any problem in the software that inconsistently causes the application to crash, act irregularly, or fail to meet the written requirements if the root cause of the problem can be found with a reasonable amount of effort.

Includes any problem due to a patch, service patch, or minor version number upgrade to third-party software that the software interacts with (e.g. any problem due to applying a new service patch to SQL Server).

Includes any problem due to a patch, service patch, or minor version number upgrade to the system on which the software was written to run (e.g. any problem due to applying security updates to a web server running the software).

Excludes problems due to changes to in-house software and data schemas which the software is required to interact with (e.g. problems due to changes to web services not written by Enigma or changes to database table and field names).

Excludes problems due to major upgrades to third-party software that the software interacts with (e.g. problems due to updating the underlying systems from SQL Server 2008 to SQL Server 2012).

Excludes problems due to major upgrades to the system on which the software was written to run (e.g. problems due to running a web service under IIS 7.0 if the service was written on IIS 6.0).